We stand prepared and ready to help.
Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. Our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID 19.
We are committed to being there for you, our customer, regardless of how the situation unfolds and our team stands at the ready to support you. You rely on us for your everyday financial needs and we will continue to provide access to the important services you count on.
We stand prepared and ready to help
CRA Direct Deposit
Receive your Canada Revenue Agency (CRA) payments and refunds faster.
CDIC: Protecting your deposits*
Laurentian Bank of Canada is a member of the Canada Deposit Insurance Corporation (CDIC). Rest assured eligible deposits are protected by the CDIC.
You have questions, we're here for you
These are unprecedented times and we’re already experiencing a high number of inquiries and we appreciate your patience. To quickly answer some of your immediate questions, we’ve prepared these FAQs.
COVID-19
How can I access my account if I don't want to leave my home in this time of crisis?
We remain committed to ensuring that your financial needs are met. As always, you can access your account through mobile and online banking 24/7 at onlinebanking.lbcfg.ca.
You can view account balances, transaction history, send/receive money through IIFT, send/receive money with INTERAC e-Transfer®† (chequing account only), make Canadian bill payments (chequing account only) and manage your other banking needs.
I’ve been financially impacted by COVID-19, how can we help?
If you are facing financial challenges as a direct result of COVID-19, please reach out to us at 1-866-249-1489 so that we can help find a solution.
How do I transfer funds between accounts?
For questions relating to the functionality of your LBC Digital account, visit our FAQs.
HISA
Will my HISA rates continually drop if the Bank of Canada keeps reducing rates?
We are committed to having competitive rates for our HISA. At any point in time though, rates are subject to increase or decrease based on the economic environment and other factors.
Are my HISA deposits safe with LBC Digital?
Rest assured: your deposits remain secure
- Recent events have not impacted the security of your LBC Digital deposits. Laurentian Bank of Canada is a Schedule I bank and is one of the oldest financial institutions in Canada (founded in 1846). To learn more about the Laurentian Bank Financial Group and our long-standing history of prudent management, good governance and history of success, visit https://www.lbcfg.ca.
- Laurentian Bank is also a member of the CDIC* which protects eligible deposits at each of its member financial institutions to a maximum of $100,000 (principal and interest combined), per depositor per insured category. With your LBC Digital High Interest Savings Account coverage is free and automatic. For more information about the CDIC and its coverage, visit https://www.cdic.ca.
Financial relief initiatives
If you have been impacted by COVID-19, Federal and Provincial governments have announced various initiatives for Canadians facing hardship.
Quick info
Federal programs
The Government of Canada has taken action to support Canadians and businesses facing hardship as a result of the COVID-19 outbreak.
For more information, refer to the Government of Canada’s COVID-19 Economic Response Plan.
Provincial programs
Depending on your province, additional programs may be available. Below are links to Provincial COVID-19 information.
New: Receive your Canada Revenue Agency (CRA) payments faster and more conveniently, without waiting for a cheque or needing a branch or ATM by signing up for direct deposit through LBC Digital Online Banking. Stay tuned for updates on availability, or visit the CRA website for instructions on how to sign up through CRA My Account.
Quick Info
Quick info
Accessing your accounts
With online banking you can easily check your balances and transfer funds between accounts.
With an LBC Digital Chequing Account you can also send and receive money using INTERAC e-Transfer®†, and pay bills. As well, certain transactions can take place through THE EXCHANGE®† Network ATMs.
Fraud prevention
Beware of phishing scams
How to protect yourself from scams arising from COVID-19
During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.
Committed to keeping you informed
We know that access to timely and relevant information is important to help you make decisions about your finances and banking activity.
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*To be eligible for deposit insurance, deposits must be payable in Canada. To find out more about deposit insurance from the CDIC, including what instruments and/or products are eligible for deposit insurance, visit cdic.ca or call 1-800-461-CDIC (2342). For a copy of the CDIC brochure Protecting Your Deposits, visit lbcdigital.ca.
®† INTERAC e‑Transfer is a registered trademark of Interac Corp. Used under license.
®† THE EXCHANGE is a registered trademark of Fiserv, Inc., licensed for use in Canada by FICANEX Services Limited Partnership.
