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COVID-19


Last updated: March 31, 2020

Jump to: Latest updates - FAQs - Quick Info

We stand prepared and ready to help.

Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. Our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID-19.

We are committed to being there for you, our customer, regardless of how the situation unfolds and our team stands at the ready to support you. You rely on us for your everyday financial needs and we will continue to provide access to the important services you count on.

We stand prepared and ready to help

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Latest updates

High call volumes: wait times are currently longer than usual. These are unprecedented times, which have resulted in very high call volumes. We recognize that your wait time will be longer than normal and appreciate your patience and understanding. If you are not calling about an urgent need, like a payment due within the next few days, we ask that you wait a few days before contacting us so we can assist all our clients as efficiently as possible.

You can also send us a message through the Online Banking messaging centre.

You have questions, we're here for you

These are unprecedented times and we’re already experiencing a high number of inquiries and we appreciate your patience. To quickly answer some of your immediate questions, we’ve prepared these FAQs.

COVID-19

How can I access my account if I don't want to leave my home in this time of crisis?

We remain committed to ensuring that your financial needs are met. As always, you can access your account through mobile and online banking 24/7 at onlinebanking.lbcfg.ca.

You can view account balances, transaction history, send/receive money through IIFT, send/receive money with INTERAC e-Transfer®† (chequing account only), make Canadian bill payments (chequing account only) and manage your other banking needs.

I’ve been financially impacted by COVID-19, how can we help?

If you are facing financial challenges as a direct result of COVID-19, please reach out to us at 1-866-249-1489 so that we can help find a solution.

How do I transfer funds between accounts?

For questions relating to the functionality of your LBC Digital account, visit our FAQs.

HISA

Will my HISA rates continually drop if the Bank of Canada keeps reducing rates?

We are committed to having competitive rates for our HISA. At any point in time though, rates are subject to increase or decrease based on the economic environment and other factors.

Are my HISA deposits safe with LBC Digital?

Rest assured: your deposits remain secure
  • Recent events have not impacted the security of your LBC Digital deposits.
  • Laurentian Bank is also a member of the CDIC* which protects eligible deposits at each of its member financial institutions to a maximum of $100,000 (principal and interest combined), per depositor per insured category. With your LBC Digital High Interest Savings Account coverage is free and automatic. For more information about the CDIC and its coverage, visit cdic.ca.

Categ en

Rest assured: your deposits remain secure

  • Recent events have not impacted the security of your LBC Digital deposits. Laurentian Bank is a Schedule I bank and one of the oldest financial institutions in Canada (founded in 1846). To learn more about the Laurentian Bank Financial Group and our long-standing history of prudent management, good governance and history of success, visit lbcfg.ca.
  • We are also a member of the CDIC* which protects eligible deposits at each of its member financial institutions to a maximum of $100,000 (principal and interest combined), per depositor per insured category. With your LBC Digital High Interest Savings Account coverage is free and automatic. For more information about the CDIC and its coverage, visit cdic.ca.

 

Quick Info

Quick info

ATM — THE EXCHANGE Network ATM — THE EXCHANGE Network ATM — THE EXCHANGE Network ATM — THE EXCHANGE Network

With online banking you can easily check your balances and transfer funds between accounts.

With an LBC Digital Chequing Account you can also send and receive money using INTERAC e-Transfer®†, and pay bills. As well, certain transactions can take place through THE EXCHANGE®† Network ATMs.

Receive an INTERAC e‑Transfer Receive an INTERAC e‑Transfer Receive an INTERAC e‑Transfer Receive an INTERAC e‑Transfer

As a reminder, we will never send you requests for confidential information about yourself or about any of your LBC Digital products. Please do not respond to any unsolicited communications that request this information. As always, we’re committed to helping you avoid fraud.

Stay informed!

To join our mailing list to receive electronic communication about Laurentian Bank of Canada products and services, please fill out the form below.

Please note: Your name and email address will only be used for this mailing list and for verification purposes. For more information, please see our privacy policy.

*To be eligible for deposit insurance, deposits must be held in Canadian currency and payable in Canada. To find out more about deposit insurance from the CDIC, including what instruments and/or products are eligible for deposit insurance, visit cdic.ca or call 1-800-461-CDIC (2342). For a copy of the CDIC brochure Protecting Your Deposits, visit lbcdigital.ca.

®†INTERAC e‑Transfer is a registered trademark of Interac Corp. Used under license.

®†THE EXCHANGE is a registered trademark of Fiserv, Inc., licensed for use in Canada by FICANEX Services Limited Partnership.

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Access your account online anytime

 
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ATM access

Over 3,500 ATMs across the country

 
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Monday to Friday, 8 a.m. ET – 10 p.m. ET

Saturday and Sunday, 9 a.m. ET – 5 p.m. ET

Monday to Friday,
8 a.m. ET – 10 p.m. ET

Saturday and Sunday,
9 a.m. ET – 5 p.m. ET

 

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