Like you, we’ve been closely monitoring the unique and ever-changing global health crisis. Our thoughts and well wishes are with those affected by the outbreak of the coronavirus, COVID-19.
We are committed to being there for you, our customer, regardless of how the situation unfolds and our team stands at the ready to support you. You rely on us for your everyday financial needs and we will continue to provide access to the important services you count on.
Receive your Canada Emergency Response Benefit and Canada Revenue Agency (CRA) payments and refunds faster.
Laurentian Bank of Canada is a member of the Canada Deposit Insurance Corporation (CDIC). Rest assured eligible deposits are protected by the CDIC.
These are unprecedented times and we’re already experiencing a high number of inquiries and we appreciate your patience. To quickly answer some of your immediate questions, we’ve prepared these FAQs.
We remain committed to ensuring that your financial needs are met. As always, you can access your account through mobile and online banking 24/7 at onlinebanking.lbcfg.ca.
You can view account balances, transaction history, send/receive money through IIFT, send/receive money with INTERAC e-Transfer®† (chequing account only), make Canadian bill payments (chequing account only) and manage your other banking needs.
If you are facing financial challenges as a direct result of COVID-19, please reach out to us at 1-866-249-1489 so that we can help find a solution.
For questions relating to the functionality of your LBC Digital account, visit our FAQs.
We are committed to having competitive rates for our HISA. At any point in time though, rates are subject to increase or decrease based on the economic environment and other factors.
If you have been impacted by COVID-19, Federal and Provincial governments have announced various initiatives for Canadians facing hardship.
The Government of Canada has introduced programs to provide support for individuals, businesses and industries. Highlights include:
For a full list of benefits, refer to the Government of Canada’s COVID-19 Economic Response Plan.
New: Receive your Canada Revenue Agency (CRA) payments faster and more conveniently, without waiting for a cheque or needing a branch or ATM by signing up for direct deposit through LBC Digital Online Banking. Stay tuned for updates on availability, or visit the CRA website for instructions on how to sign up through CRA My Account.
With online banking you can easily check your balances and transfer funds between accounts.
With an LBC Digital Chequing Account you can also send and receive money using INTERAC e-Transfer®†, and pay bills. As well, certain transactions can take place through THE EXCHANGE®† Network ATMs.
During this pandemic, there are scammers looking to take advantage of the situation. Beware of fraudulent emails trying to trick you into revealing your personal information or clicking on links or attachments containing malware.
Here’s how to spot a scam to avoid becoming a victim.
With government measures in place, including the Canadian Emergency Response Benefit (ECP), scammers are taking advantage of the situation by sending fake text messages or emails on behalf of the Canada Revenue Agency or a financial institution. The recipient is asked to click on a link to receive government assistance. Please be aware that official institutions will NEVER use this means to notify you that they will be depositing a benefit or that you must click on a link to receive it.
We know that access to timely and relevant information is important to help you make decisions about your finances and banking activity.
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*To be eligible for deposit insurance, deposits must be held in Canadian currency and payable in Canada. To find out more about deposit insurance from the CDIC, including what instruments and/or products are eligible for deposit insurance, visit cdic.ca or call 1-800-461-CDIC (2342). For a copy of the CDIC brochure Protecting Your Deposits, visit lbcdigital.ca.
®† INTERAC e‑Transfer is a registered trademark of Interac Corp. Used under license.
®† THE EXCHANGE is a registered trademark of Fiserv, Inc., licensed for use in Canada by FICANEX Services Limited Partnership.
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8 a.m. ET – 10 p.m. ET
Saturday and Sunday,
9 a.m. ET – 5 p.m. ET