Security and Privacy
At Laurentian Bank Financial Group (LBCFG)* we are fully committed to keeping your personal information secure and confidential.
Transactional services — 128-bit encryption necessary
Through our transactional section, you may carry out certain transactions with us for specific financial products and services. These transactions are governed by agreements. You must read those agreements by visiting the appropriate pages of the website.
In order to protect the confidentiality of the data exchanges on the Internet, our website features a 128-bit encryption system. We encode exchanges to avoid that intruders access the confidential information entered during your session or information we transmitted through our exchanges. The 128-bit encryption is a recognized data codification process which ensures the safety of the information transmission.
To access a banking session activity, you must use an Internet navigator equipped with a 128-bit encryption system. Mozilla Firefox and Microsoft® Internet Explorer offer this encoding system. Click on the icon which corresponds to the navigator you are using to download the recent version of a navigation software using a 128-bit encryption level.
For your Security
Our commitment to maintain a high level of security doesn't mean you don't have to take necessary precautions when you are making banking transactions online. Even in a safe environment.
To access your account online, you must use a password. We ask you to modify it regularly and to keep it confidential. You should not choose a password that may be easy for others to discover such as date of birth, telephone number or address, and we suggest that you memorize it. Make sure you never disclose your password.
Clear your browser's cache memory or history to avoid the inadvertent disclosure of your preceding activities to other parties. The procedure used to clear your cache memory varies with the navigation tool, please refer to your browser settings for more information. Make sure you always terminate your online session before stepping away from your computer.
When you enter sections containing personal information on your account, your browser's security icon should appear. It will be, depending on the type of browser, a key or a small closed padlock. This icon indicates that your session is secured. A broken key or an opened padlock indicates that your session is not secure. Remember: a message sent without a security seal means it could be accessed by an unauthorized individual or organization.
Security of Transactions
LBCFG adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. In addition, it uses the secure encryption techniques presently to ensure the confidential nature of the information it exchanges with you. However, complete confidentiality in the transmission of data is not always possible over the Internet and privacy cannot be ensured. LBCFG will not be responsible for any damages you may suffer if you transmit confidential or sensitive information to us and that information subsequently becomes public through no fault of ours.
Your personal and financial information must be handled with the utmost discretion.
LBCFG adheres to the principles adopted by the Canadian Bankers Association with respect to the protection of personal information. Laurentian Bank of Canada adheres to the Laurentian Bank Financial Group Privacy Statement, the main points of which are summarized in our Code of Confidentiality brochure. This code governs the behaviour of LBCFG employees with regard to the accuracy, confidentiality and security of all client information.
Confidentiality of Personal Information Collected Online
In order to better serve you, we may collect some personal information about you—for example, when you use our online services or browse our website. For more information about our collection methods and how your personal information is used please refer to the Laurentian Bank Financial Group Privacy Statement. or the Code of Confidentiality brochure.
Because customer satisfaction is a priority for LBCFG, specific mechanisms have been put in place to receive your comments on our policies and service quality and to be ready to respond promptly when there is a problem that requires us to take corrective action.
For more information, consult our “Problem Resolution Brochure.”
The Code of Conduct sets out principles that apply to banks to guide them when they deliver banking products and services to Canada's seniors. The principles cover topics such as policies and procedures, effective communication, training, and resources for employees and representatives.
*Laurentian Bank Financial Group (LBCFG) is a diversified financial services provider whose mission is to help customers improve their financial health. The Laurentian Bank of Canada, its subsidiaries and its entities are collectively referred to as Laurentian Bank Financial Group.